Privacy Policy

Depending on the Service, we may collect:

Identity Information

Full name

Date of birth where required

Identity/document information where required for a specific travel service

Contact Information

Email address

Mobile number

WhatsApp number

Communication address

Business Information

Business name

Business address

GST details

PAN or other business identification information where required

Travel-business information

Transaction Information

Payment reference

Order/reference number

Transaction date

Purchased Service

Invoice information

We do not intend to collect more personal information than reasonably necessary for the relevant purpose.

Personal data may be processed for:

account creation;

webinar registration;

service activation;

training access;

Travel Store setup;

B2B portal setup;

customer support;

holiday quotation;

booking assistance;

payment processing;

invoicing;

communication;

fraud prevention;

security;

dispute resolution;

legal compliance;

improving Services; and

other purposes disclosed at the time of collection.

Where consent is required as the applicable legal basis for processing, Book1Trip shall seek consent in an appropriate manner.

Consent requests should be presented in clear and reasonably understandable language.

The Digital Personal Data Protection Act, 2023 provides that consent, where relied upon, is to be free, specific, informed, unconditional and unambiguous, with clear affirmative action.

Book1Trip may use third-party service providers for:

payment processing;

website hosting;

cloud storage;

CRM;

email delivery;

WhatsApp/business communication;

analytics;

customer support;

travel booking;

airline/hotel inventory;

GDS/API services; and

other business operations.

Such providers may process information only to the extent reasonably necessary for their respective services and subject to applicable arrangements and law.

Where a Customer requests travel services, necessary information may be shared with relevant:

airlines;

hotels;

DMCs;

transport providers;

booking platforms;

insurance providers;

visa service providers; or

other travel suppliers.

This may be necessary to provide the requested travel service.

Payments may be processed by third-party payment gateways.

Book1Trip may receive transaction information necessary to identify and reconcile a payment.

Complete card credentials, banking passwords and similar sensitive authentication information should not be provided to Book1Trip through ordinary communication channels.

Book1Trip may retain relevant emails, WhatsApp communications, support tickets, call records where lawfully available, forms and other service communications for:

customer support;

service delivery;

quality control;

accounting;

dispute resolution;

fraud prevention; and

legal compliance.

The Website may use cookies and similar technologies for:

authentication;

security;

website functionality;

analytics;

preferences;

performance measurement; and

marketing attribution.

Users may manage cookie settings through their browser, subject to the effect this may have on Website functionality.

Book1Trip shall take reasonable security measures appropriate to the nature of the personal data and processing activities.

However, no internet transmission, cloud infrastructure or electronic storage system can be guaranteed to be completely secure.

Personal data may be retained for as long as reasonably necessary for the purposes for which it was collected, including:

providing Services;

maintaining transaction records;

accounting;

tax compliance;

legal obligations;

dispute resolution;

fraud prevention; and

security.

Where retention is no longer necessary and no legal obligation requires continued retention, data may be deleted or anonymised in accordance with applicable processes.

Subject to applicable law and its conditions, an individual may have rights concerning personal data, including correction, updating, erasure and grievance redressal.

The DPDP Act specifically provides for correction/completion/updating and erasure rights, subject to legal requirements and retention obligations.

Requests may be submitted to:

support@book1trip.in

Where processing is based on consent and applicable law provides a right to withdraw such consent, the individual may request withdrawal.

Withdrawal shall not affect processing that was lawfully carried out before withdrawal, and may not require deletion where retention or processing is required by law or otherwise permitted.

Where applicable, Book1Trip may send information about:

Services;

webinars;

offers;

product updates;

training;

travel-business opportunities; and

relevant announcements.

Where consent or another lawful basis is required, communications shall be handled accordingly.

Customers may request cessation of marketing communications through the available unsubscribe or communication mechanism.

Book1Trip's Services are primarily intended for adults and business users.

We do not knowingly seek to collect children's personal data except where lawfully required for a specific travel-related service and appropriately provided by a parent, guardian or authorised person.

The Website may contain third-party links.

Book1Trip does not control third-party privacy practices and recommends reviewing the relevant third party's privacy policy before providing personal information.

Where required by applicable law, Book1Trip shall take appropriate steps in relation to personal-data security incidents and notifications.

Book1Trip may amend this Privacy Policy from time to time.

The revised version shall be published on the Website with an updated effective or revision date.

Book1Trip

Operated by: Skyway Book1Trip LLP

Email: support@book1trip.in

WhatsApp: +91 93711 55393

Website: https://book1trip.in/